Customer Resolution Visit
Add Job
3656
Attempt warrant visit
900
Visit completed?
830
Determine if suitable for replan. See business rul
800
Determine if suitable for PPM/PAYG
700
PPM/PAYG installed?
780
Determine if suitable for re- scheduled visit to install PPM/PAYG
750
Reschedule to install PPM/PAYG?
730
Determine if suitable for Smart credit and attempt to install. See business rules.
710
If smart installed, WhatsApp to commission meter
Go to
step1
step1
690
Smart Credit installed?
650
Attempt to secure debt with the customer
630
Debt paid in full?
600
Has there been a change of tenancy?
598
Determine if suitable for replan. See business rules
590
Provide/leave customer relevant PPM/PAYG leafle
550
WhatsApp to commission meter
500
Provide/leave customer relevant smart leaflet
490
Payment in full
610
Record change of tenancy details
475
CRV replan?
410
Attempt to secure debt with customer. Any outstanding
balance will be rolled
into the mete
405
Attempt to secure debt with customer
400
Change of tenancy
395
Determine if suitable to proceed with warrant?. See business rules
360
Restart CRV action
295
Debt paid in full?
290
Has there been a change of tenancy?
280
Record change of
tenancy details
260
Debt paid
in full?
255
Payment arrangement agreed?
253
Has there been a change of tenancy?
245
Suitable for warrant?
175
Pass to warrant
229
Payment in Full with PAYG /
PPM installed
225
PAYG/
PPM installed
220
Change of Tenancy with PAYG / PPM
installed
200
Payment in Full with
SMET’s Credit installed
199
Payment Arrangement with SMET’s Credit Installed
195
Record change of tenancy details
190
SMET’s Credit Installed
180
Payment arrangement agreed?
160
Change of Tenancy with SMET’s Credit
Installed
155
Payment Arrangement
(CC / DD IP)
140
Not suitable for warrant
(Alternative debt action required)