Warrant Visit
Add Job
3656
Attempt warrant visit
900
Visit completed?
830
Determine if suitable for replan. See business rul
800
Determine if suitable for PPM/PAYG
700
PPM/PAYG installed?
780
Determine if suitable for re- scheduled visit to install PPM/PAYG
750
Reschedule to install PPM/PAYG?
730
Determine if suitable for Smart credit and attempt to install. See business rules.
710
If smart installed, WhatsApp to commission meter
Go to
step1
step1
690
Smart Credit installed?
650
Attempt to secure debt with the customer
630
Debt paid in full?
600
Determine if suitable for disconnection (SME only)
590
Determine if suitable for disconnection (SME only)
550
WhatsApp to commission meter
500
Provide/leave customer relevant smart leaflet
490
Payment in full
475
Suitable for disconnection?
455
Has there been a change of tenancy?
430
Determine if suitable for replan. See business rule
410
Attempt to secure debt with customer. Any outstanding
balance will be rolled
into the mete
405
Attempt to secure debt with customer
400
Disconnection of supply
395
Record change of
tenancy details
360
Payment arrangement agreed?
330
Warrant replan?
300
Not suitable for Smart
(Alternative debt action required)
295
Debt paid in full?
290
Has there been a change of tenancy?
280
Record change of
tenancy details
260
Debt paid
in full?
255
Determine if suitable for disconnection (SME only)
245
Change of tenancy
240
Payment Arrangement (CC / DD IP)
230
Restart warrant action at relevant step
229
Payment in Full with PAYG /
PPM installed
225
PAYG/
PPM installed
220
Change of Tenancy with PAYG / PPM
installed
200
Payment in Full with
SMET’s Credit installed
195
Suitable for disconnection?
190
Payment arrangement agreed?
180
Has there been a change of tenancy?
175
Record change of
tenancy details
160
Disconnection of supply with
SMETs credit
installed
155
Payment Arrangement with SMET’s Credit Instal
140
SMET’s Credit Installed
120
Change of Tenancy with SMET’s Credit Installed